Having problems logging in?
Your Login is your Member ID. This will have been supplied to you on your Membership card or in an email.
Your password is your Date of Birth. (ddmmyyyy)
If you did not supply a Date of Birth on your membership application, please contact your state office Member Relations Executive for assistance.
Common Problems:
- Your chosen password must contain 6 letters and 2 numbers (or more)
- The Date of Birth we have on file for you may be incorrect
- Your network security settings may be preventing the login from working. Check with your administrator
It is easy to mis-type your password when you reset it. Your State Office Member Relations Executive can reset your password to your date of birth so that you can try again. You will need to have a minimum of 6 letters and 2 numbers. e.g. robert01
If others can login but you cannot i.e. you may be able to login at home but not at work. Please check your SECURITY SETTINGS on your work network. You may need to ask your I.T. Department to add companydirectors.com.au as a trusted site, or to the firewall to allow access.
Using our Secure Online Course and Event Booking Service
When you purchase a course, event or book on the website, you are within a secure ordering process. Your payment details are verified by Verisign (TM) and you can check if your browser supports secure connections by looking for a small padlock symbol, usually found at the top or bottom right hand corner.
Using our website
Navigating our website
The website is divided into 8 main categories.
All content is divided into 4 levels. The top 2 levels are navigated from the drop down menus above each screen, the third and fourth levels of content are found in lists on the left hand side of the pages.
Throughout your visit, the page you are looking at, and the path you took to it, is represented in the breadcrumb trail - the grey links under the page Heading of each pagee. You can click any page in this list to view that page.
Text Size
If you need to enlarge the size of the text on the website, browsers such as Firefox and Safari support this feature to a greater extent. Using these products will enable you to modify the text size of the website.
Fast Find
To aid rapid location of information, the Fast Find tool is available on all pages on the right hand side of the page. To navigate, just choose your requirements from the list and click.
Search Functionality
The Search Panel, on the Right Hand Side Panel, will search the whole AICD website. Click on the "Advanced Search" link for more options.
Booking Events and Courses Online
Due to the high number of events we hold, sometimes a short delay occurs before the display of booking information. Please wait for the details to load, or try navigating to the item via the Event Calendar or the Courses Calendar. Please note the browser requirements above.
Q: I can't get to certain information or resources on the website. Why?
A: Some information is only available to logged in members.
Q: I am a member but I was charged a non-member price. Why?
A: You must login to receive member discount.
Printing our website
Each page has been designed to print on to standard A4 portrait paper. For environmental protection, we have removed the colour mastheads and navigation items from printouts - to save ink and paper.
Our Emails
E-mails
Like most organisations and professionals like you, we are against spam tactics. We send permission-based email communications to professionals who have submitted their email address and agreed to receive it. We also make every effort possible to allow recipients to easily unsubscribe.
Given the rise in spam, several organisations have decided to use spam filters to avoid unwanted emails. Sometimes legitimate email communications, like the kind we send, get blocked in these spam filter systems. To help get the email you want to get through these filters to your inbox, you should always add the sender's email address to your email program's address book.
Use the information below find the directions for your email program.
Spam Filtering Tools
If you are using a spam filtering tool such as:
SpamArrest, ChoiceMail/DigiPortal, Active Spam Killer, Mail Frontier, Zaep/RhinoSoft, Mailblocks or similar....
Simply add our email address to your "safe sender list" , "white list" , or address book.
domain: companydirectors.com.au
email: information@companydirectors.com.au
Outlook 2003
To add a domain (everything after the “@” in the email address):
In your main Outlook screen menu go to "Actions" in your menu bar Select "Junk email options"
Click on "Add Senders Domain"
Click on "Add"
add this domain: companydirectors.com.au
To add an email address
In your main Outlook screen go to ‘Actions' in your menu bar Select ‘Junk email options'
Click on "Safe Senders List"
Click on "Add"
add these emails:
information@companydirectors.com.au
directorshipopportunities@companydirectors.com.au
(Outlook 2000 and XP
If the Junk E-mail option is enabled (found in Tools > Organize) add AICD to the "Exception List"
On the "Tools" menu, click "Rules Wizard"
In the "Apply rules in the following order" box, click "Exception List"
In the "Rule description box", click "Exception List"
Click "Add" then enter "companydirectors.com.au"
FREQUENTLY ASKED QUESTION re. EMAIL
Q: Why do I receive information I am not interested in?
A: The emails are dispatched to members based on the information in their member profile. To update your profile and/or professional and director education interests, please login and update your profile here
Q: How do I unsubscribe?
A: There is an unsubscribe link at the bottom of every email.
Q: How do I change which States I receive email(s) from?
A: Please login and update your profile here You should select "Your Subscription Services:"
Q: Your emails are not reaching me. How do I get my ISP spam filter to accept AICD emails?
A: You can either request your ISP to add information@companydirectors.com.au to their whitelist, or you can add information@companydirectors.com.au to your address book or personal whitellist, to ensure receipt.
Your ISP and email provider will be able to give you assistance on how to do this in your specific setup.
"Whitelists" are lists containing individuals and organisations verified as sending information relevant to the interests and wishes of the recipients.
Q: I have a Bigpond account and I am not receiving AICD emails. Why?
A: You can either request Bigpond to add information@companydirectors.com.au to their whitelist, or you can add information@companydirectors.com.au to your address book or personal whitellist, to ensure receipt.
Your ISP and email provider will be able to give you assistance on how to do this in your specific setup.
Bigpond have a resource here.
"Whitelists" are lists containing individuals and organisations verified as sending information relevant to the interests and wishes of the recipients.
Other website issues or feedback
Please email webmaster@companydirectors.com.au