Having problems logging in?

Your login is the email address you have provided to us as your preferred email address (home or business). Your automated password is your Date of Birth. (ddmmyyyy)

If you did not supply a Date of Birth on your membership application, or can not remember which email address we have on file for you, please contact your state office Member Relations Executive for assistance.

  • Common Problems:
    Your chosen password must contain 6 letters and 2 numbers (or more)
  • The Date of Birth we have on file for you may be incorrect
  • Your network security settings may be preventing the login from working. Check with your administrator
  • You may be trying to use an email that is not unique to you (i.e. you may have supplied us the same email address as another member of your board or in your office). Please contact us to update your email address to one that is unique to you (if you wish to use your email address as your ID to login to our website).

It is easy to mistype your password when you reset it. Your State Office Member Relations Executive can reset your password to your date of birth so that you can try again. You will need to have a minimum of 6 letters and 2 numbers. e.g. robert01

If others can login but you cannot i.e. you may be able to login at home but not at work. Please check your SECURITY SETTINGS on your work network. You may need to ask your I.T. Department to add as a trusted site, or to the firewall to allow access.

Using our secure online course and event booking service

When you purchase a course, event or book on the website, you are within a secure ordering process. Your payment details are verified by Verisign (TM) and you can check if your browser supports secure connections by looking for a small padlock symbol, usually found at the top or bottom right hand corner.

Booking Events and Courses Online

Due to the high number of events we hold, sometimes a short delay occurs before the display of booking information. Please wait for the details to load, or try navigating to the item via the Event Calendar or the Courses Calendar. Please note the browser requirements above.

Q: I can't get to certain information or resources on the website. Why?
A: Some information is only available to logged in members.

Q: I am a member but I was charged a non-member price. Why?
A: You must login to receive member discount.

Our emails

Like most organisations and professionals like you, we are against spam tactics. We send permission-based email communications to professionals who have submitted their email address and agreed to receive it. We also make every effort possible to allow recipients to easily unsubscribe.

Given the rise in spam, several organisations have decided to use spam filters to avoid unwanted emails. Sometimes legitimate email communications, like the kind we send, get blocked in these spam filter systems. To help get the email you want to get through these filters to your inbox, you should always add the sender's email address to your email program's address book.

Use the information below find the directions for your email program.

Spam filtering tools

If you are using a spam filtering tool such as:

SpamArrest, ChoiceMail/DigiPortal, Active Spam Killer, Mail Frontier, Zaep/RhinoSoft, Mailblocks or similar....

Simply add our email address to your "safe sender list" , "white list" , or address book.


Outlook 2003

To add a domain (everything after the “@” in the email address):

In your main Outlook screen menu go to "Actions" in your menu bar Select "Junk email options"
Click on "Add Senders Domain"
Click on "Add"
add this domain:
To add an email address

In your main Outlook screen go to ‘Actions' in your menu bar Select ‘Junk email options'
Click on "Safe Senders List"
Click on "Add"
add these emails:

Outlook 2000 and XP

If the Junk E-mail option is enabled (found in Tools > Organize) add AICD to the "Exception List"

On the "Tools" menu, click "Rules Wizard"
In the "Apply rules in the following order" box, click "Exception List"
In the "Rule description box", click "Exception List"
Click "Add" then enter ""

Other website issues or feedback

Please email us